Viki not working with VPN

Viki won't load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if subtitles won't load.

Why isn't Viki working with my VPN?

• The server you're on is busy during a high-traffic window, such as a new episode release
• Viki is detecting VPN traffic and limiting playback
• The Viki app is still using an old connection from before you connected

What can I try if Viki isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If an episode won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open viki.com in Chrome or Safari with VPN Super connected.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the Viki app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with viki.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Video plays but Viki subtitles won't load?

Subtitles load separately from the video, so they can fail on their own. Switch the subtitle language off and back on in the player, or pick a different language to check whether that track is available. If subtitles still don't appear, refresh your connection (step 4) and reopen the episode. Some titles aren't available in every region, so a missing show isn't always a connection problem.

Viki buffering or low quality with VPN?

If Viki loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. Viki recommends a download speed of more than 10 Mbps. If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Viki on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Viki shows.

The trademarks displayed are for illustration purposes only. VPN Super is not affiliated with, sponsored by, or endorsed by their owners.