Not receiving your verification code?

Not receiving your verification code?

Selected Use Verification Code on our website, but the email with your code hasn't arrived? It's usually in your spam folder, or the code expired before you used it. Here's how to find it, get a new one, and sign in.

How to sign in with a verification code

1. Go to the VPN Super sign-in page and enter your email address.
2. Select Continue, then select Use Verification Code.
3. Open the email from [email protected].
4. Enter the code on the sign-in page, or select the link in the email.

The code and the link both expire 10 minutes after we send them, so use them right away.

What to do if your verification code doesn't arrive

• Check your spam or junk folder. Also check any other inbox tabs, like Promotions.
• Search your email for [email protected]. Your email app may have filed it somewhere you don't expect.
• Check the email address you entered. A typo sends the code to a different inbox. Make sure you're checking the inbox for that exact address, not a forwarding or alias address.
• Check your email filters and rules. A rule may have moved the email to another folder.
• Request a new code. On the sign-in page, select resend code to get a fresh email.
• Add [email protected] to your contacts or safe senders list. This helps future codes reach your inbox.

Why isn't my verification code working?

Codes and links expire 10 minutes after we send them. If yours has expired, request a new one and use it straight away. If you requested more than one code, use the one from the newest email.

Can I use a verification code in the VPN Super apps?

No. Verification codes only work on our website. The VPN Super apps for iOS, Android, Windows, and Mac sign in with your email and password, or with your Google or Apple account.

If you created your account with a verification code, it doesn't have a password yet. On the sign-in page, enter your email address, select Continue, then Use Verification Code to access your account. Then go to Account & billing → Password → Set Password to add one.

Can I sign in with a password instead?

Yes, if your account has one. On the sign-in page, enter your email and select Continue with Password. Forgot it? Follow our guide to reset your VPN Super password.

Still need help?

Submit a request to our Support team with the email address you're signing in with. We'll check whether the email was sent and help you sign in.