Need to update your account password? If you're signed in, you can change it in a few steps. If you've forgotten it and can't sign in, see our guide for resetting your VPN Super password instead.
When to change your password
Change your password if:
- You think someone else may have access to your account
- You've shared it with someone else
- You've reused it on another site that has reported a breach
How to change your password
- Sign in to your VPN Super account.
- Go to "Account & billing" using the side menu.
- Under "Account details", select "Change password".
- Enter your current password to confirm it's you.
- Enter your new password, then type it again to confirm.
- Select "Update Password." You'll see a confirmation, and you may be signed out automatically for security—just sign back in with your new password.
How to create a strong password
Your new password needs:
- At least 8 characters (12 or more is better)
- A mix of uppercase and lowercase letters
- At least one number
- At least one special character, such as ! @ # $ % & *
We recommend using a passphrase—three or four unrelated words with a number and symbol mixed in. Avoid dictionary words on their own, personal details (your name, birthday, or phone number), simple sequences like 123456 or qwerty, and any password you've used recently.
You can also check your password here to see if it's been exposed in any known data breaches.
After you change your password
- Sign out and back in to confirm the new password works.
- Update it everywhere it's saved—your browser, your password manager, and the VPN Super app on each device.
- On mobile, change the password on the website first, then sign out of the app and back in with the new password.
Note: Changing your account password doesn't affect your App Store or Google Play billing—store subscriptions are managed through your Apple or Google account, separately from your VPN Super sign-in.
Forgot your current password?
If you can't sign in, you can't change your password from your account—reset it instead. See our guide for resetting your VPN Super password.
Troubleshooting common issues
You might run into some issues when changing your password; these fixes might help:
- Your current password is rejected. Check for typos and that Caps Lock is off. If you're not sure of your current password, reset it instead.
- Your new password won't save. If the two entries don't match, retype both carefully and watch for an extra space at the start or end. If it's rejected as too weak, make it longer and add a mix of uppercase, lowercase, numbers, and symbols.
- The change page won't load. Refresh the page, try a different browser or a private window, and turn off browser extensions. Contact Support if it keeps happening.
Frequently asked questions
How often should I change my password?
There's no need to do it on a set schedule. Change it if you think it's been compromised, you've shared it with someone, or it's reused elsewhere.
Can I reuse an old password?
It's best not to—use a new, unique password each time.
What if I forget my new password right away?
Reset your password; a reset link works even if you just changed your password.
Do password changes affect my billing?
No. Changing your password doesn't affect your subscription, billing, or payment methods.
Can Support see my password?
No. Support can't see or retrieve your password, but they can help you reset it.
What happens to my VPN connection when I change my password?
Any active connection keeps running until you sign out. Sign back in on each device with the new password to stay connected.
Still need help?
Submit a request to our Support team and include:
- Your account email address
- A description of the problem and the exact wording of any error message
- The steps you've already tried
- Your device and browser
Was this article helpful?
Thank you!
Your feedback means a lot to us
Thank you! We will work on improving this article.
Your feedback means a lot to us
