Netflix not working with VPN

If you're having trouble streaming on Netflix with a VPN, these fixes should help.

Common reasons Netflix might not work with a VPN

• The server you're on is under load during a high-traffic window
• Netflix is detecting your VPN traffic and limiting playback

How to fix it

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If none appears, update it on the App Store or Play Store, or download the latest Windows version.
2. Switch to a Premium server. Premium servers are optimized for streaming. If playback fails on your current server, switch to a different server and use the ms latency value in the location list to pick the fastest one.
3. Try the browser instead of the app. Open netflix.com in Chrome or Safari with VPN Super running. Browser playback is sometimes more reliable than the app when connection conditions vary.
4. Refresh your connection. Disconnect and reconnect to VPN Super. Then quit the Netflix app and reopen it—this ensures it connects through the refreshed VPN session.
   1. If you're streaming on your browser, close and reopen the tab, or clear your browser cache.
   Note: If Netflix prompts you to share your location, don't allow it. If you've already granted access, you can remove it in your browser's settings for netflix.com.

Experiencing slow or interrupted playback?

If Netflix loads but keeps buffering or dropping to a lower quality, the issue is likely connection speed rather than the VPN server itself.

Check your speed first. Run a speed test at speedtest.net with VPN Super connected. For smooth Netflix playback, you'll need at least 3Mbps for 720p, 6Mbps for 1080p, and 25Mbps for 4K streaming.

If your speed is below these thresholds, try:

• Switching to a server closer to your physical location. A shorter distance generally means lower latency and faster speeds. Use the ms latency value in the location list to compare servers.
• Switch from cellular to Wi-Fi. Mobile connections can be inconsistent, so a stable Wi-Fi connection will give you more reliable playback.

If your speed looks fine but buffering continues, work through steps 1 to 3 in the section above.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Netflix is displaying.