Plex not working with VPN

Plex won't load your libraries, says your server is unavailable, or keeps buffering while VPN Super is connected? This guide covers why that happens and what to try, whether you're watching your own Plex server or Plex's free movies and TV.

Why isn't Plex working with my VPN?

• VPN Super is running on the computer that hosts your Plex Media Server, which changes how other devices reach it
• Your Plex app and your server are on different networks, so the app can't find the server
• Plex is detecting VPN traffic on its free movies and live TV
• Streaming your own media outside your home network needs a Plex Pass or Remote Watch Pass

What can I try if Plex isn't working with my VPN?

Before troubleshooting the VPN, check that your Plex plan includes remote streaming (Plex Pass or Remote Watch Pass).

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Check where VPN Super is running. If VPN Super is on the same computer as your Plex Media Server, devices outside your home may not be able to reach the server. Disconnect VPN Super on the server computer and check whether Plex connects again.
3. Check Remote Access in Plex. On your server, open Plex settings and go to Remote Access. If it says the server isn't reachable from outside your network, the problem is the server's connection, not the app you're watching on.
4. Refresh your connection. Disconnect and reconnect VPN Super on the device you're watching on, then quit the Plex app and reopen it. In a browser, open app.plex.tv, sign in, and refresh the page.

Note: If your browser asks to share your location with app.plex.tv, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Plex free movies and live TV not loading?

Plex's free movies, shows, and live TV stream from Plex itself rather than your own server, so they behave like other streaming services. If they won't play, switch to a Premium server. If you don't have a Premium subscription yet, you can upgrade here.

Plex buffering or low quality with VPN?

If Plex loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. If your speed is low, try these:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Plex on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Plex shows.

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