Kayo Sports not working with VPN

Kayo Sports won't load, shows an error, or freezes during a live game while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if Kayo says too many devices are streaming.

Why isn't Kayo working with my VPN?

• The server you're on is busy, which is common at the start of big games
• Kayo is detecting VPN traffic and limiting playback
• The Kayo app is still using an old connection from before you connected

What can I try if Kayo isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a game won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open kayosports.com.au in Chrome or Safari with VPN Super connected.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the Kayo app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with kayosports.com.au, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Kayo says too many devices are streaming?

Kayo limits how many devices can stream at once on each plan. Stop playback on any other device using your account. Then refresh your connection (step 4) and sign out and back in on the device you want to watch on.

Kayo buffering or low quality with VPN?

If Kayo loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. If your speed is low, try these:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.
• If your player offers a quality setting, lower it during busy live games until the stream steadies.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Kayo on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Kayo shows.

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