SonyLIV not working with VPN

SonyLIV won't load, shows an error, or freezes during a live match while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if premium content is locked.

Why isn't SonyLIV working with my VPN?

• The server you're on is busy, which is common during big live matches
• SonyLIV is detecting VPN traffic and limiting playback
• The SonyLIV app is still using an old connection from before you connected

What can I try if SonyLIV isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a show or match won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open sonyliv.com in Chrome or Safari with VPN Super connected.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the SonyLIV app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with sonyliv.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Premium content locked on SonyLIV?

Many SonyLIV shows and live sports need a premium plan. Make sure you're signed in with the account that has the subscription, and check your plan in your account settings. If it's active but content stays locked, sign out and back in after step 4.

SonyLIV buffering or low quality with VPN?

If SonyLIV loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. If your speed is low, try these:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.
• If your player offers a quality setting, lower it during busy live matches until the stream steadies.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching SonyLIV on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message SonyLIV shows.

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