BritBox not working with VPN

BritBox won't load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and where BritBox content went in the UK.

Why isn't BritBox working with my VPN?

• The server you're on is busy during a high-traffic window
• BritBox is detecting VPN traffic and limiting playback
• The BritBox app is still using an old connection from before you connected

What can I try if BritBox isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a show won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open britbox.com in Chrome or Safari with VPN Super connected.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the BritBox app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with britbox.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Looking for BritBox in the UK?

BritBox in the UK closed and its shows moved to ITVX Premium. If you're trying to watch them there, see ITVX not working with VPN. BritBox continues as a separate service in other countries, so this guide still applies there.

BritBox buffering or low quality with VPN?

If BritBox loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. If your speed is low, try these:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching BritBox on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message BritBox shows.

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