VPN Super won't install, open, or update

If the VPN Super app won't install, open, or update, here are some steps to try. Jump to the section that matches what's happening.

If the app won't open

1. Restart your device.
2. Update VPN Super to the latest version. See How to update the VPN Super app.
3. If it still won't open, uninstall VPN Super, then reinstall it from the App Store, Google Play, or our website for Windows or Mac.

Uninstalling only removes the app from your device. Your VPN Super account and subscription stay active, so you can sign in again after reinstalling.

If you bought Premium in the iOS or Android app, select Restore Purchase after reinstalling. See How to restore your Premium purchase.

If the app won't install

• On Windows: The installer normally takes a few minutes. If there's no progress after about 10 minutes, restart your PC and run the installer again.
• On Mac: VPN Super for Mac needs macOS 13 Ventura or later. Follow the steps in How to set up VPN Super on macOS 13 Ventura or later.
• On iPhone or iPad: VPN Super needs iOS 16 or later. Check your version in the Settings app under General → About.
• On any device: Make sure you have enough free storage and a stable internet connection, then try the download again.

If the app won't update

Restart your device and try again. If the update still won't install, uninstall VPN Super and reinstall the latest version using the links above. For update steps on each device, see How to update the VPN Super app.

The app opens, but the VPN won't connect on my iPhone

VPN Super needs permission to add VPN configurations to your iPhone or iPad. If you tapped Don't Allow when it asked, uninstall the app, reinstall it from the App Store, and tap Allow when the prompt appears.

Still need help?

Submit a request to our Support team and include:

• Your device model and OS version
• A screenshot or screen recording of the problem
• Your internet connection type (Wi-Fi or mobile data)
• The country you're in