30-day money-back guarantee & VPN Super refund policy (Web only)

Our 30-day money-back guarantee

• Get a full refund of your subscription cost
• Tax refund included: All taxes paid are also refunded
• No questions asked. We honor our guarantee
• Original payment method: Money returned the same way you paid
• Applies to all subscription plans: 1-month, 6-month, and 12-month plans
• Only applies to purchases made on the website. If you purchase on iOS or Android, you are not eligible for our 30-day money-back guarantee

30-day window

• Starts from your sign-up date
• Ends exactly 30 days after your sign-up date
• Counts calendar days, not business days
• Strictly 30 days. No exceptions after that window

Who is eligible for refunds?

What our refund policy covers

To be eligible for a refund, you must:

• Be a first-time subscriber to VPN - Super Unlimited Proxy
• Request a refund within 30 days of your sign-up date
• Purchase a subscription on the website, not on the Apple App Store or Google Play Store

Our refund policy also covers these changes to your plan:

• Upgrading your plan during the 30-day window
• Downgrading your plan during the 30-day window
• Upgrading or downgrading multiple times within the first 30 days

What our refund policy does NOT cover

Refunds after 30-day window:

• Day 31 or later from the sign-up date — no exceptions

Renewed subscriptions:

• Automatic renewals after 30 days
• Manual renewals after 30 days
• Any subscription beyond the first billing cycle

How to request a refund

Step 1: Contact our Support team

Submit a request with the following information:

• Your account email address
• Copy of your invoice
• Reason for refund request (optional but helpful)
• Original purchase date (if you remember it)

Step 2: Verification process

Our Support team will verify your subscription, check refund eligibility, confirm subscription details, and process your refund if eligible.

Step 3: Processing your refund

If approved, your VPN service stops immediately. We will initiate the refund process within 24 hours and send you an email confirmation.

Refund processing timeline

• Credit/Debit cards: 3 to 7 business days
• PayPal: 1 to 3 business days
• Apple App Store: 3 to 5 business days (processed by Apple)
• Google Play Store: 1 to 3 business days (processed by Google)

Refund policy FAQs

Can I get a partial refund?

No, we only offer full refunds within the 30-day window. No prorated or partial refunds are available.

What if I forgot to cancel before auto-renewal?

Once your subscription renews, the 30-day guarantee no longer applies.

Can I get a refund and then subscribe again?

Yes, you're welcome back anytime! You may purchase a new subscription after receiving a refund, but our refund policy only applies to your first subscription.

Need help with refunds?

Submit a request to our Support team.