30-day money-back guarantee & VPN Super refund policy

Not satisfied with your VPN service? We offer a 30-day money-back guarantee on all new subscriptions purchased on our website only. This guide explains the VPN Super guarantee and refund policy, with steps for how to request a refund and check your eligibility.

Please note: Subscriptions purchased from the Apple App Store & Google Play Store are not covered by the 30-day money-back guarantee, whichever device you use the subscription on.

Refunds depend on where you bought your subscription

Refunds follow where you purchased your VPN Super Premium subscription, not the device you use it on. Premium on Windows, Mac, Android TV, and Apple TV uses the same subscription you bought on our website, through the App Store (iOS), or through Google Play (Android).

• Bought on our website: our 30-day money-back guarantee and the rules on this page apply, even if you use VPN Super on Windows, Mac, Android TV, Apple TV, iPhone, or Android.
• Bought through the App Store (iOS): Apple handles the refund. See “App Store and Google Play refund process” below.
• Bought through Google Play (Android): our Support team processes the refund for you. See “App Store and Google Play refund process” below.

Not sure where you bought it? Check the receipt in your email: App Store purchases have a receipt from Apple, Google Play purchases have a receipt from Google Play, and website purchases have an invoice from VPN Super.

Our 30-day money-back guarantee

• Get a full refund of your subscription cost
• Tax refund included: All taxes paid are also refunded
• No questions asked. We honor our guarantee
• Original payment method: Money returned the same way you paid
• Applies to all subscription plans: 1-month, 6-month, and 12-month plans
• Only applies to purchases made on the website, whichever device you use VPN Super on. Purchases made through the App Store or Google Play aren’t covered, even if you use that subscription on Windows, Mac, Android TV, or Apple TV

30-day window

• Starts from your sign-up date
• Ends exactly 30 days after your sign-up date
• Counts calendar days, not business days
• Strictly 30 days. No exceptions after that window

Who is eligible for refunds?

What our refund policy covers

To be eligible for a refund, you must:

• Be a first-time subscriber to VPN - Super Unlimited Proxy
• Request a refund within 30 days of your sign-up date
• Purchase a subscription on the website, not on the Apple App Store or Google Play Store.

Our refund policy also covers these changes to your plan:

• Upgrading your plan during the 30-day window
• Downgrading your plan during the 30-day window
• Upgrading or downgrading multiple times within the first 30 days

What our refund policy does NOT cover

Refunds after 30-day window:

• Day 31 or later from the sign-up date
• No exceptions made, regardless of circumstances

Renewed subscriptions:

• Automatic renewals after 30 days
• Manual renewals after 30 days
• Any subscription beyond the first billing cycle

Plan changes after 30-day window:

• Upgrades made after the 30-day window
• Downgrades made after the 30-day window

How to request a refund

Step 1: Contact our Support team

Submit a request with the following information:

Required information:

• Your account email address
• Copy of your invoice (especially if you have multiple subscriptions)
• Reason for refund request (optional but helpful)
• Original purchase date (if you remember it)

Step 2: Verification process

Our Support team will:

1. Verify your subscription in our system
2. Check refund eligibility based on purchase date
3. Confirm subscription details and payment method
4. Process your refund if eligible

Step 3: Processing your refund

If approved:

• Your VPN service stops immediately
• We will initiate the refund process within 24 hours
• You will receive an email confirmation with your refund details

Refund processing timeline

Processing time by payment method

Credit/Debit cards:

• Processing time: 3 to 7 business days
• Depends on your bank, some may take longer
• Refund amount may differ slightly due to currency exchange rates at the time

PayPal:

• Processing time: 1 to 3 business days
• Faster processing than credit cards
• Refund amount may differ slightly due to currency exchange rates at the time

App Store and Google Play purchases:

• Apple App Store: 3 to 5 business days (processed by Apple)
• Google Play Store: 7 to 30 business days (processed by our Support team)
• Contact platform support if refund delays occur

What's included in your refund

Full refund amount:

• Subscription fee—get 100% of what you paid
• All applicable taxes fully refunded

Processing fees by your bank will not be refunded.

What happens after refund approval?

Immediate termination

• Your VPN service stops immediately
• Your account status will show "Subscription Expired"
• You will not have VPN access during the refund processing period

Account status

• Although your VPN service gets terminated, your account remains active
• Your payment method will be removed—no future charges are possible
• Your subscription will expire, but you can buy a new one anytime

Email confirmations

You'll receive two confirmation emails:

1. A refund request confirmation within 24 hours
2. A refund completion notice, once your money is refunded

Why refunds may be denied

Outside of 30-day window

• Most common reason for denial
• No exceptions made regardless of circumstances
• Automatic system cutoff after 30 days

Subscription renewals

• Any renewal makes you ineligible
• This aligns with our clear policy communicated before renewal

Invalid requests

• Missing required information
• Unable to verify subscription
• Multiple refund attempts (potential fraud)

Preventing refund issues

Before you subscribe

• Understand the 30-day deadline—add it to your calendar
• Read our refund policy, available at checkout

Manage your subscription

• Turn off auto-renewal if you’re unsure about keeping the service
• Contact Support early if you have issues
• Don't wait until the last day, request your refund with time to spare

Communication preferences

• Monitor your inbox, we send you notifications before your subscription renews or expires
• Update your email preferences to ensure you receive important notifications
• Check your account status so you know when your 30-day window expires

Special circumstances

Technical issues

If you experience technical problems:

• Contact Support first
• Try troubleshooting—many issues can be resolved
• Request a refund as a last resort; we want to help you where we can

Billing errors

For billing mistakes or double charges:

• Contact Support immediately
• Provide payment evidence (bank statements etc.)

We will always address billing errors regardless of the timeframe.

Family/Household accounts

• We will only process one refund per payment method or household

App Store and Google Play refund process

This section covers subscriptions bought in the iOS or Android app, regardless of which platform you use VPN Super on.

Apple App Store Subscriptions

1. Request a refund directly through Apple. Note that refunds are provided through Apple’s discretion, not ours.
2. If you run into trouble with Apple’s process, submit a request and we’ll help where we can.

Apple’s processing time is typically 3 to 5 business days.

Apple’s refund policies can also vary based on the nature of the purchase or specific circumstances. Here are a few common reasons why a refund request may be denied:

1. Significant Usage or Consumption
   • If you have consumed or used a significant portion of a digital item (e.g., a movie or app), it may impact eligibility for a refund.
2. Non-Refundable Purchases
   • Some in-app purchases or subscriptions may be non-refundable or subject to different terms.
3. Policy Exceptions
   • Apple may have exceptions or special cases that influence their decision. For instance, promotional items or purchases outside of the standard refund policy might not be eligible.

Google Play Store Subscriptions

Our Support team processes Google Play refunds for you—there’s no need to contact Google. To request a refund, submit a request to our Support team with the Google account email you used and the order ID from your Google Play receipt (see Find your Google Play order number).

Refunds will be processed within 7 to 30 business days.

Refund policy FAQs

Can I get a partial refund?

No, we only offer full refunds within the 30-day window. No prorated or partial refunds are available.

What if I forgot to cancel before auto-renewal?

Once your subscription renews, the 30-day guarantee no longer applies. Check your inbox regularly; we send reminders before your subscription renews.

Can I get a refund if I change my mind after 30 days?

No, there are no exceptions made to the 30-day window. Be sure to carefully consider our service within the first 30 days.

Do you offer refunds for technical issues?

If you’re experiencing technical issues, we recommend contacting Support first—many can be resolved! Refunds are also available within 30 days, for any reason.

What if Support gave me the wrong information?

We'll honor our commitments. If our Support team provided incorrect refund information, we'll work to resolve the situation fairly.

Can I get a refund and then subscribe again?

Yes, you’re welcome back anytime! You may purchase a new subscription after receiving a refund, but do note that our refund policy only applies to your first subscription—subsequent subscriptions are not covered.

Need help with refunds?

Ready to request a refund or have questions about our policy?

Submit a request to our Support team.

Be sure to include your:

• Account email address
• Copy of purchase invoice
• Original purchase date (if known)
• Reason for refund (optional)

Our team typically responds:

• Within 24 hours, for refund requests
• The same business day, for urgent matters
• Immediately, when it comes to processing eligible refunds

Our commitment to you

Fair and transparent

• Clear 30-day money-back guarantee, with no hidden conditions
• Full refund, including taxes and fees
• Prompt processing within stated timeframes

We do right by you

• No questions asked; we honor our guarantee
• Helpful Support when you need it; we're here for you
• Fair resolution; We want happy customers after all!

We'd rather solve problems than process refunds

• Get technical support for connection issues
• Get setup assistance for configuration problems
• Get account help for billing or access issues

Try VPN - Super Unlimited Proxy risk-free with our 30-day money-back guarantee. We're confident you'll love our secure, fast VPN service, but if not, getting your money back is simple and straightforward.

Our 30-day money-back guarantee gives you peace of mind to try our VPN service completely risk-free. We stand behind our service quality and want you to be completely satisfied.