This guide walks you through deleting your VPN Super account. Please read it carefully—deletion is permanent and can't be undone.
Before you delete, consider the alternatives
Because account deletion is permanent, it's worth checking whether one of these solves the problem instead:
- Cancel your subscription. Keep your account, stop future billing, use your access until the current term ends, and reactivate whenever you like. Read more on how to cancel your subscription.
- Contact Support. If you're facing a technical, billing, or account issue, let us help—it may be something our Support Team can fix.
What you'll lose when you delete your account
Deleting your account permanently removes, with no way to recover:
- Your VPN subscription and all remaining access time
- All your account data and settings
- Your purchase history and invoices
- Your account details
Once it's done, you'd need to create a new account and buy a new subscription to use VPN Super again.
How to delete your account
You can only delete a VPN Super account that has an email address and password associated with it. If you subscribed through the Apple App Store or Google Play without creating an email-based account, there's no VPN Super account to delete—manage or cancel your subscription through your Apple or Google account instead.
To prevent your account from getting deleted by accident, you'll be asked to confirm your account deletion request twice, once by email and once on a final confirmation page.
To delete your account:
- Sign in to your VPN Super account.
- Go to the "Account & billing" tab in the side menu and select "Delete account."
- In the pop-up, select "Send Email & Continue" to receive a confirmation email.
- Open the "Confirm Account Deletion" email and select the link inside. It's valid for 24 hours; check your spam folder if it doesn't arrive within a few minutes.
- On the confirmation page, enter your email address and password.
- Check that your email address is correct, then select "Yes, Delete My Account."
- You'll see a confirmation that your account has been deleted.
Forgot your account password? Reset it by following these instructions.
What happens after you delete your account
- Your data is permanently removed from VPN Super's systems within 24 hours. There are no backups, and deleted accounts can't be recovered.
- Billing stops immediately—there are no future charges.
- You won't receive any further emails.
To use VPN Super again, create a new account (with the same email or a different one) and buy a new subscription at current pricing. It won't be linked to your old account.
Troubleshooting common issues
You might run into some issues when deleting your account; these fixes might help:
- You didn't get the confirmation email. Allow up to 15 minutes, then check your spam and junk folders, and make sure you're checking the inbox for the address your account is registered under. Request the email again if needed, and contact Support if it still doesn't arrive.
- Your email address is rejected. Enter the address exactly as you registered it, and check for typos or a missing "@". If you have more than one email, use the one tied to your account.
- Your session or link has timed out. The confirmation link is valid for 24 hours, and the process times out if it's left too long. Start again from step 1 to get a fresh email.
- You can't sign in to delete your account. Reset your password first, then sign in and follow the steps above.
Frequently asked questions
Will I get a refund for unused time?
Deleting your account doesn't automatically include a refund. Submit a request to check your eligibility under our refund policy.
Can I delete my account if I have an active subscription?
Yes, but you'll lose any remaining time immediately. If you want to use the time you've paid for, cancel your subscription first and delete your account later.
How long does it take?
The confirmation email arrives within about 15 minutes, deletion is immediate after your final confirmation, and your data is fully removed within 24 hours.
Can someone else delete my account?
No. Deletion requires your email and password, so only you can do it.
Need help?
Submit a request to our Support team and include:
- Your account email address
- A description of the problem and the exact wording of any error message
- The steps you've already tried
- Your device and browser
Was this article helpful?
Thank you!
Your feedback means a lot to us
Thank you! We will work on improving this article.
Your feedback means a lot to us
