Disney+ not working with VPN

Disney+ won’t load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if playback is slow.

Why isn't Disney+ working with my VPN?

• The server you’re on is busy during a high-traffic window
• Disney+ is detecting VPN traffic and limiting playback
• The Disney+ app is still using an old connection from before you connected

What can I try if Disney+ isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don’t see one, update it on the App Store or Play Store, or download the latest Windows version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don’t have a Premium subscription yet, you can upgrade here. If playback fails on your current server, switch to a different one and use the ms latency value in the location list to pick the fastest.
3. Try the browser instead of the app. Open disneyplus.com in Chrome or Safari with VPN Super connected. Browser playback is sometimes more reliable than the app.
4. Refresh your connection. Disconnect and reconnect VPN Super. Then quit the Disney+ app and reopen it, so it connects through the new VPN session.
   • If you’re watching in a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with disneyplus.com, don’t allow it. If you’ve already allowed it, you can remove that permission in your browser settings.

Disney+ buffering or low quality with VPN?

If Disney+ loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. Disney+ needs at least 5Mbps for HD and 25Mbps for 4K.

If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Disney+ on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you’re using, your device and OS version, and any error message Disney+ shows.